Shipping policy

At The PrimeMade, we are committed to delivering your order quickly and reliably. Please read our shipping policy carefully for full details.

Shipping Destination

We currently ship within the United States only, via USPS. We do not offer international shipping at this time.

Shipping Cost

We offer free shipping on all orders.

Order Processing & Delivery Times

Order cut-off time: 5:00 PM (PT), Monday–Friday
Handling time: 1–3 business days (Monday–Friday)
Transit time: 7–12 business days (Monday–Friday), via USPS
Total estimated delivery time: 8–15 business days from order placement

Orders placed before 5:00 PM (PT) on a business day will begin processing the same day. Orders placed after 5:00 PM (PT), or on weekends and public holidays, will begin processing the next business day.

Delivery Location

All orders are delivered to the customer's address as provided at checkout.

Shipping Coverage

This shipping policy applies to all products in our catalogue shipped to addresses within the United States.

Fulfillment Partners

Some or all items may be fulfilled through our trusted fulfillment partners. Delivery times and product handling are managed to meet the estimates stated in this policy, regardless of fulfillment method.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

Your tracking number
A link to track your package via USPS

Please allow up to 24 hours for tracking information to update after dispatch.

Address Accuracy

Please ensure your delivery address is correct at checkout. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged or Lost Items

If your item arrives damaged or goes missing during transit, please contact our support team immediately at info@theprimemade.com. We will work with you to arrange a replacement, reshipment, or refund as appropriate.

Incomplete or Missing Items

If your order arrives incomplete — for example, missing an item that was part of your purchase — please contact our support team with your order number within 7 days of delivery. We will investigate and ship the missing item at no additional cost, or issue a partial refund if the item is unavailable.